Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
2.1 We accept the following payments methods: Credit/Debit cards, Bank Transfer and Purchase Orders. Items will always be shipped to the cardholders address unless otherwise requested.
2.2 All orders placed are subject to stock availability. If for any reason we cannot supply an item we will refund any money paid for goods. This also extends to an error in the price or description of a product, whereby an order may be cancelled. We are not liable for any financial loss incurred by you in relation to loss of earnings or consequential loss on funds paid to us in lieu of an unfulfilled order.
3.1 All customers can choose from a range of shipping options, which cannot be amended after checkout. All orders placed before 1.00 pm will be dispatched same day or the following day if ordered after 1.00 pm Monday to Friday.
3.2 We will not be held responsible for incorrect postal address resulting in failure to receive your goods. Please check you have entered the correct delivery address. No refund will be given for goods delivered to the wrong address.
3.3 Our standard delivery for UK and Europe is via Interlink. For the Rest of the World we reserve the right to choose a different courier.
3.4 Next day delivery by courier (UK only) is not guaranteed but we find that in 99% of instances this is a reliable delivery
3.5 Orders may need to be signed for.
3.6 In the case of a failed delivery, we will e-mail you with the courier contact details and tracking numbers, so that you can arrange for a re-delivery or collection from their depot. Should you not contact the courier within 5 working days the goods will be returned to ourselves, after which we will issue you with a refund less the initial shipping costs + £10.00 return shipping costs. Refused orders will be returned to our warehouse, after which we will issue you with a refund less the initial shipping costs + £10.00 return shipping costs. If Interlink are unable to deliver they will leave a 'sorry we missed you' card with details on how to either arrange a re-delivery or collect your order from your local sorting office. Items not collected will be returned to ourselves where upon receipt we will contact you and give you the option of re-delivery at a cost the same as the original amount paid, or a refund less £5.00 restocking fees.
4.1 All products sold carry a twelve month warranty unless otherwise stated
4.2 The warranty starts from the date of purchase, if an item needs replacing the items warranty does not extend or start again in any way. This does not affect your statutory rights as a consumer
4.3 The warranty does not extend to any other device you are connecting our products to, all products must be used in the manufacturers recommended way.
4.4 If any goods returned to us are deemed tampered with your warranty will become null and void and no refund will be given, the product will also be disposed of in the approved manner.
4.5 The warranty, both manufacturers and DeltaSense does not cover accidental damage or failure to comply with the manufacturers intended use.
4.6 In the event of a faulty product or failure we will not be held responsible for any losses incurred whilst we replace or repair the product.
Returns and Refunds Policy
5.1 If you are not completely satisfied with any goods purchased from us you may return them for a full refund within 7 days of purchase.
5.2 All refunds will be paid back in the same manner they were received unless otherwise agreed.
5.3 Costs of return carriage will always be met by the customer unless a faulty or incorrect item have been sent.
5.4 Any item found to be faulty within the warranty period should be returned to us for a free replacement
5.5 Before returning any item to us please contact us for a returns number, no goods can be returned or processed without an authorisation number being issued.
5.6 Any items returned not following this process will void our returns policy and no replacement item or refund will be given.
5.7 The customer is responsible for the safe return of any goods, we strongly recommend sending with a proof of delivery in the unlikely event we do not receive the goods or they are lost in the post. We will not be held responsible in such an event.
6.1. Nothing in these terms and conditions is to be taken to exclude or restrict rights granted to you by law in respect of goods supplied.
6.2. We do not accept responsibility for damage to goods caused by you.
6.3. We will not be liable to any person for damage or loss arising from the use of goods advertised on our site.
6.4. Without prejudice to your statutory rights the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free.
6.5. We will not be responsible for claims relating to the availability of our range, our ecommerce engine, our website, place of purchase or the success or level of sales resulting from these.
7.1 You must be 18 years or older to use this site.